g63com FAQ — Answers for Filipino Players

Yes, creating a g63com account is completely free. There are no registration fees, monthly charges, or subscription costs. You only spend PHP when you choose to make a deposit and play real-money games.

No. g63com allows only one account per individual. Duplicate accounts are not permitted and will be closed if detected. Any balances associated with duplicate accounts may be forfeited. If you already have an account but cannot access it, contact [email protected] instead of creating a new one.

Go to the Login page and enter the email address or mobile number you registered with, along with your password. If you have OTP verification enabled, you will receive a one-time code on your mobile number to confirm access. If you are having trouble logging in, contact [email protected].

KYC (Know Your Customer) verification is required before your first withdrawal. You will need a valid Philippine government-issued ID — such as a UMID, PhilSys national ID, passport, or driver's licence. The name on your ID must match the name registered on your g63com account. KYC protects your account and ensures your PHP winnings can only be withdrawn by you.

Use the password recovery option on the login screen. A reset link or OTP will be sent to your registered email or Philippine mobile number. If you no longer have access to those, contact [email protected] and our team will guide you through the identity verification process to recover your account.

g63com operates entirely in Philippine Peso (PHP / ₱). Your balance, all deposits, bets, and withdrawal amounts are displayed and processed in PHP. There is no currency conversion involved — what you deposit is what appears in your account.

g63com supports deposits through Philippine online banking, bank transfer, and local e-wallets. GCash and Maya are among the commonly used e-wallet options in the Philippines. All transactions are in PHP. Credit cards and cryptocurrency are not accepted as deposit methods on the platform.

Most deposits are reflected in your g63com account shortly after the transaction is confirmed on the payment provider's end. Processing times can vary depending on the payment method used. If a deposit does not appear after a reasonable waiting period, contact [email protected] with your transaction reference number.

Yes. g63com supports player-controlled deposit limits as part of our responsible gaming tools. You can set a daily, weekly, or monthly PHP deposit limit from your account settings. Once your limit is reached, no further deposits will be processed until the period resets. Reducing a limit takes effect immediately; increasing one requires a cooling-off period.

Log in to your account and navigate to the Withdrawal section. Select your preferred withdrawal method, enter the PHP amount you wish to withdraw, and submit the request. Your KYC verification must be completed before your first withdrawal can be processed. Withdrawals are paid out to accounts registered in your own name only.

Withdrawal processing times depend on the payment method selected and whether your KYC documents have already been verified. Once a withdrawal is approved on our end, the time it takes to reach your bank account or e-wallet depends on the payment provider. For more details, visit the Withdrawal page or contact [email protected].

Withdrawal requests may be declined for several reasons — incomplete KYC verification, a mismatch between the account name and payment method, pending security checks, or insufficient cleared balance. If your request was declined and you are unsure why, contact [email protected] with your account details and our team will clarify the specific reason.

g63com offers a wide range of games popular among Filipino players: slots from leading providers, live casino tables including baccarat, blackjack, and roulette, sports betting across PBA, NBA, Boxing, Volleyball, Esports, and international football, eBingo, and additional platform games. Everything is accessible through your browser without a separate app download.

Yes. g63com is fully optimised for mobile browsers on both Android and iOS devices. You can play slots, live casino, sports betting, and eBingo directly from your phone without downloading a dedicated app. The platform works smoothly on mobile data and Wi-Fi connections across the Philippines — whether you are in Manila, Quezon City, Cebu, or Davao.

Slots and casino games on g63com use Random Number Generators (RNG) to determine outcomes, ensuring each result is independent and unpredictable. No strategy, pattern, or previous result influences the next spin or hand. This means no outcome is ever guaranteed — every session carries real financial risk, and players should always set a budget before playing.

The sports betting section at g63com covers sports that Filipino fans follow closely — Basketball (PBA and NBA), Boxing, Volleyball, Esports, and Football (local and international). Major international events and leagues are also available. All bets are placed in PHP with no currency conversion.

g63com uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information, login credentials, and payment details are never transmitted in plain text. Account access is further protected by OTP verification, and identity checks are required before withdrawals are processed. For more information, see our Privacy Policy.

If you notice any login attempts or transactions you do not recognise, change your password immediately and contact [email protected]. Our security team will review your account activity and take appropriate action, which may include temporarily securing your account while the investigation is ongoing.

g63com handles your personal data in accordance with our Privacy Policy. Your data is used to operate your account, process transactions, and comply with verification requirements. We do not sell personal information to third parties for marketing purposes. Please review our full Privacy Policy for complete details on data handling practices.

All registered g63com players are eligible to participate in the VIP programme. Your activity on the platform contributes to your VIP tier standing. As you progress through the tiers, you gain access to better benefits. Log in to your account or visit the VIP page to check your current standing and see what each tier offers.

No separate application is needed. Every g63com account is automatically enrolled in the VIP programme. Your tier level is determined by your activity on the platform. Visit the VIP page for full details on the tier structure and associated benefits.

g63com provides deposit limits (daily, weekly, or monthly), session time reminders, and a self-exclusion option. These tools are available to all registered players and can be adjusted from your account settings. For a full overview of responsible gaming practices, visit the Responsible Gaming page.

You can request a self-exclusion at any time by contacting [email protected]. Provide your registered account details and the duration of exclusion you are requesting. Your account will be suspended for that period with no access to deposits, gameplay, or withdrawals. All self-exclusion requests are handled with full confidentiality and processed as quickly as possible.

Players must be at least 21 years old to register and play at g63com. This requirement is strictly enforced. Age is confirmed during the KYC process, and any account found to belong to a player under 21 will be closed immediately. Gaming at g63com is for entertainment only — no outcome is guaranteed, and players should always set and stick to a budget.